We have HEAT 2015.2.1001.13310 installed on premise. Currently we run Exchange 2010.
When emails are received and automatically stored against an incident, they appear like this
instead of this:
Do you have any suggestions why this is happening?
If I manually attach the email, it is stored and viewable correctly.
Please note, the email is being sent in HTML format
I also had a similar problem and my guess is outlook doesn't recognize the HTML tags in the mail. Try below in HEAT email editor and see if that works out:
Let me know if this works.
Retrieving data ...