0 Replies Latest reply on Aug 19, 2016 9:05 AM by stapletj@tbh.net

    CIs, Incidents, and Problems

    stapletj@tbh.net Apprentice

      When a CI is linked to an Incident, then the incident is linked to a Problem, the CI is linked to the Problem by a triggered action in the Problem BO

      When a CI is linked to an Incident which is already linked to a problem, the CI is not linked to the Problem.


      I'm pondering a quick action which my problem manager can run to link all CIs which are linked to all Incidents which are linked to a specific problem.

      I have not been successful. I would appreciate some direction if anyone has tackled this already.