2 Replies Latest reply on Sep 12, 2016 9:52 AM by hollyosburn

    Knowledge Articles - Creation best practices

    hollyosburn Rookie

      We are implementing HEAT Service Management with Knowledge (on premise) and are wondering what other sites are doing for their procedures on creating new Knowledge Articles.  Is anyone using only the HTML functionality to create new documents?  Or is anyone using it at all?  We want to be able to include screenshots, images, tables, etc. in our articles.  Is our only option to create these in a .doc and attach as a searchable attachment?