4 Replies Latest reply on Oct 18, 2016 5:25 PM by dirwin

    LANrev: Enrollment issue with iOS 10 devices requiring Authentication

    dherder Specialist

      We have discovered an issue where iOS 10 devices that require authentication during enrollment will fail with an error "The operation couldn't be completed. (NSURLErrorDomain error -1012.)". This issue impacts LANrev version 7.3, build *5641*.

       

      The root cause of this issue appears to be related to enabling the Windows Authentication method in the "Profile" directory of the "MDM2008Handler" site.

       

      For a workaround to this issue, please refer to KB 25569.

       

      We will be releasing a new build of the 7.3 version of LANrev to correct this problem.

       

      KB contents:

      Article Title: Enrolling an iOS 10 device to a Windows MDM server fails with the error "The operation couldn't be completed. (NSURLErrorDomain error -1012.)

       

      Article Resolution:

      In some cases, your IIS server may have "Windows Authentication" enabled for the "Profile" directory of the MDM2008Handler. iOS 10 seems to reject this authentication method, and requires the Basic Authentication method.

       

      To work around this issue, follow the below procedure:

      1. Open IIS Manager
      2. Choose the "MDM2008Handler" site
      3. Choose the "Profile" directory
      4. Click on "Authentication" and re-configure IIS Authentication settings for the "Profile" directory
      5. disable Windows Authentication
      6. Make sure only Anonymous is enabled.
      7. restart IIS by opening a cmd prompt (with Admin credentials) and issuing the command "iisreset".
      8. try an iOS 10 DEP enrollment.