2 Replies Latest reply on Sep 21, 2016 11:40 AM by [email protected]

    HEAT Classic - Increase CallType dropdown

    cyndi.carlton@killeenisd.org Rookie

      I know on the old forum there was a post about changing the Registry on user computers to increase the max drop down for CallType, I have been unable to find the instructions.

       

      Does anyone have that information?

        • 1. Re: HEAT Classic - Increase CallType dropdown
          AlasdairRobertson ITSMMVPGroup

          I think this was originally from a support article:

           

          Two options, change is global for all drop down items however it is machine specific so every user (install of HEAT) will need to make this alteration, You can define up to 200 as a maximum:

           

          Option 1:

          1. Launch AdvancedHEATConfig.exe from the HEAT directory.

          2. Select the Registry entry of Common.

          3. Scroll to the ODBC entry named MaxDropDownItems.

          4. Enter the preferred value and click OK.

           

          Option 2:

          Use the following registry key as a push install based on Login script or have users manually enter the key/string value if they have proper rights to the registry.

           

          HKEY_CURRENT_USER\Software\FrontRange Solutions\HEAT\Common\ODBC\MaxDropDownItems

          • 2. Re: HEAT Classic - Increase CallType dropdown
            cyndi.carlton@killeenisd.org Rookie

            Thank you SO much. That is exactly the information what I was looking for to help my users.

            Much appreciated!