1 Reply Latest reply on Oct 20, 2016 9:33 AM by davidcirino

    Heat 9.5.1 heat not sending out email notifications for departments


      Can anyone assist? I received emails from certain departments like HR, Marketing, etc. saying they are not getting email notifications from heat. Usually when a ticket is created, an email would be sent from heat notifying the assignment group that a ticket was generated. I checked the business rules, they are enabled. Checked the services and restarted them. Next step would be to check the logs, but this happens at least once a week for multiple departments. I know that I'm not making any changes. Any ideas here?