10 Replies Latest reply on Jan 16, 2017 2:44 AM by [email protected]

    Building a CMDB (not using HEAT DSM)

    katie.1.jones@hants.gov.uk Rookie

      Can anyone offer any advice on building a CMDB in HEAT Service Management 2015.2.2?

      For example, has anyone created relationships between CIs that can be used in a Change or Incident form? It seems like the CI Mapping links can only display an image, and cannot be used within HEAT SM to filter a list of related CIs in a form or in a dashboard list, so will we need additional relationships?