Not ideal but, on really critical ones, like the ones that go to our CIO, I include myself as a CC in the email so I know whether it went out or not. The others, I just look in the Report workspace at the last run column.
Thanks Susan. I copy myself in on some but noticed that the schedule said the report had run but that I hadn’t received it, and it failed when I ran it manually. Hence wondering if there is a better way to do it.
Thanks
Regards
Louise
HEAT Support have recommended that I log two feature requests:
1. Request the ability to BCC a report, this would allow you to 'file' a copy of all the reports to another email, allowing you to verify if it went out.
2. Request a 'Report Schedule log' as a separate workspace that would allow the tracking of outgoing reports.
I agree that being able to BCC a report would be helpful as it is not always appropriate to CC.
My first thoughts are that the 'Reports Schedule Log' should enable report managers to monitor all elements of the report configuration including report options, parameters, schedule and distribution so that are confident that schedules are correct before they run.
It should also detail what has gone out to whom and when (including the output) to check how successful that has been and be able to support the recipients / owners of the reports.
Do you have any other thoughts on this?
Thanks
Louise
BCC would be a very good idea since even when the system says the report ran, sometimes the email didn't actually go out. Or if it did, your email system might have filtered it or had a problem so it would give you a better idea of places to look for troubleshooting.
I would also like to see that if the report does run, that it create the email record with a copy of the report attached. Several of our reports are snapshots in time (i.e. # of active tickets) and that is difficult to reproduce if it fails and you don't catch it right away. If it is a matter of space issues, then I would be ok with the report being deleted out of the system after, say, 90 days.
Yes I've also noticed that sometimes the email doesn't actually go out.
Good idea to include the email with report output attached. I'll add this into the feature request.
Thanks Susan
