0 Replies Latest reply on Oct 28, 2016 9:48 AM by joetetley

    Help on moving data from FLS (First Level Support) in Heat Classic to the Cloud

    joetetley Apprentice

      Has anybody moved their data from FLS in Heat Classic (we are using 9.7.4) to Heat Service Management in the cloud?


      I have looked at the export options available and I'm struggling to find an easy way to export the information from Heat Classic other than as a .DAT or .DST, neither of which can then be imported into the cloud tenant.


      There is an option to export to an index server which is then asking for template files.  I can't seem to find the location of these in the Classic Admin guide. 


      I'm checking with Support as well but has anyone out there been through this process?  Want to make sure I've explored all the options before I make a recommendation to my users (to start re-keying information!).