3 Replies Latest reply on Nov 24, 2016 2:06 AM by [email protected]

    Does anyone know how to restrict users to reopen a ticket if it has been closed for more then 7 days?

    tapatio Apprentice

      Does anyone know how to restrict users to reopen a ticket if it has been closed for more then 7 days? Maybe a read-only rule with a Currentdate-7 statement?