4 Replies Latest reply on Jun 7, 2017 1:10 PM by AnthonyDowns

    HEAT ITSM 'waiting for customer' email does not include detailed note for customer

    neil.mathews@cdfa.ca.gov Rookie

      The Quick Action email to customer does not contain the requested information note created by the analyst (see jpeg). Does anyone know where this expression resides? Seems like a workflow would trigger the message once the 'note details' is saved.

       

      Thanks!

       

      NoCustomerNote.jpg