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3 of 3 people found this helpful
Yes, you can create a new business object add fields and forms. This new object can then be used in a Pick List which can be called upon in a Service Request.
1 of 1 people found this helpful
I handled it the same way Alasdair recommends with a slight twist. I created a single business object which I named "Request Offering Variables", and it contains a Filter text field, Variable text field, and a Sort number field. When I create a new pick list I use the "Filter" field as a constraint and the number field as the sort by. An example would be:
Filter Variable Sort
Cat1 Hello 1
Cat1 Jello 2
Cat2 Mellow 1
Cat2 Yellow 2
If I wanted to create a dropdown in my Request Offering with Hello and Jello, I would create a new picklist from the "Request Offering Variables" business object with the constraint: Filter Name Equals "Cat1"
I could then use this picklist across multiple Requests. Additionally, I created a Data Import Connection so I can import values rather than typing them, which comes in handy for long lists. To add or remove single or just a few values, I just go to the business object and update it.
One thing I haven't done, but have been thinking about, is creating a new layout and publishing it to other roles so that business owners could manage their own lists.