5 Replies Latest reply on Oct 4, 2017 5:45 AM by dcogny

    I would like to update an employee record from a service request

    stapletj@tbh.net Apprentice

      Is there a way to modify an employee record from a Service Request when the record is neither the customer nor the owner?

      For instance, we have a form which creates a task for our Desk staff to update an employee's department. I would prefer to automate that. I am guessing this would require a new relationship.


      If this were possible, I could also have our Human Resources form change the Employee status at the end of their contract, etc.