As we occasionally have several people log a call for a printer, for instance; I would like to put a list format on the CI tab that changes the colour of the CI if it is already linked to an active incident.
This seems trivial, setting the formatting rule in the CI List to: $([Incident#.CIAssociatedActiveIncident]RecId != "")
I get: Error: No relationship from CI# to Incident# has the relationship tag CIAssociatedActiveIncident
I have that relationship configured. Is there a better way to go about this?