We have just started Discovery and are getting great information on our workstations. But we are getting a lot of unknowns as well. Is anyone getting useful information for Printer and Switches? Printers we get IP,MAC and model, Switches We get sparse info. We are working with HEAT but cant quite seem to get a answer as to if this is actually possible. Has anyone else done any better? Thanks
Make sure you have at least one gateway installed. In 2016.1 you need to set up the SNMP queries and strings, and the service user must be a domain admin. It will attempt to query the unknown IPs to identify the type of device. You can set up the SNMP queries in the Gateway, and also add custom queries to identify device types on the Inventory Settings as a Discovery manager.