6 Replies Latest reply on Mar 23, 2017 7:41 AM by mbath61

    Possibility of setting a subfolder in the email listener in HEAT 2016.X

    yannick1 Apprentice


      Hi all,

      I have tried to configure an email listener which is suppose to process emails from a subfolder. That is, I created a subfolder called “ServiceDesk” under “Inbox” in the outlook mailbox. Below is a screenshot of how I configured the email listener in HEAT:

       

       

      The protocol used is Exchange Web Services and the address, host, username and password are all correct. However, no emails are being picked up by HEAT from the subfolder “ServiceDesk” in the outlook mailbox.

       

      I did also try using other protocols such as IMAP4 and POP3 as well as restarting the HEAT Email Engine which did not help.

       

      Is it possible to configure a subfolder in the email listener in HEAT? Has anyone tried setting up a subfolder in the email listener in HEAT?

       

      Thank you.