Our group at the City of Seattle is currently building the IT service catalog. Would anyone be willing to share how they grouped their categories and sub-categories?
Initially, we had 11 categories, but the teams that are providing those services and request offerings, have thought that only three (User Services, Business Services and Technical Services) would be easier to understand. With that configuration, we would numerous sub-categories.
So, if any of you have worked through this, would you be willing to share your solutions?