9 Replies Latest reply on Jan 6, 2017 2:45 PM by mauilady3

Creating Configuration Items (CI) from a list

jaz Dec 20, 2016 3:54 PM

Hi All,

I'm hoping to create a Configuration Item for each computer that we have on the network. I have a list in CSV format that I've pulled from SCCM, containing several hundred machines with unique names.

Does anyone know how to create more than one CI at a time? I don't fancy creating several hundred of them by hand, as I'm fairly sure I will get Repetitive Strain Injury by the end of it!

Our organization is using Heat 2016.2.0.19301 (web-based),

1. Re: Creating Configuration Items (CI) from a list

AlasdairRobertson Dec 21, 2016 2:37 AM (in response to jaz)

If you are on premise just use the ootb integration to SCCM. If you are SaaS I would import the list to the CI#Computer object.

For both options if you open the Admin UI on the left hand side you will find a section for integrations just go the the import connections and follow the wizard.
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2. Re: Creating Configuration Items (CI) from a list

AlasdairRobertson Dec 21, 2016 2:39 AM (in response to jaz)

SCCM Integration: https://support.heatsoftware.com/help/admin/index.html#Configure/ImportExportData/SCCM Configuration.htm?Highlight=sccm

Data Importing: https://support.heatsoftware.com/help/admin/index.html#Configure/ImportExportData/Data Import.htm
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3. Re: Creating Configuration Items (CI) from a list

jaz Dec 23, 2016 7:45 AM (in response to AlasdairRobertson)

Thanks for the advice, I've been trying to get that to work, but it seems like I may need to poke around a bit more. I've done Data Import Connections with CSV files recently, but even when selecting the CI#Computer object as mentioned, I can't seem to find any new CI items yet.
Would the CI#Computer object need to be configured in a particular way, or linked with something else?
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4. Re: Creating Configuration Items (CI) from a list

florian1 Dec 27, 2016 3:02 AM (in response to jaz)

No, it's really just an easy 1:1 mapping.
Have a look into your Integration Log after running an import. Most likely there's an error during your import (required field not set or similar).
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5. Re: Creating Configuration Items (CI) from a list

SusanJS Dec 27, 2016 9:39 AM (in response to jaz)

If you've got SCCM, I'd recommend going with the SCCM connector so you can set it and basically forget about it as it will do its thing automatically and keep the records updated.
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6. Re: Creating Configuration Items (CI) from a list

jaz Dec 27, 2016 8:52 PM (in response to florian1)

Thanks Florian, the Integration Log was the key! It still took me a while to get it working as there were multiple errors, but being able to see those errors (at the far-right of the FailedRows CSV file) was crucial.
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7. Re: Creating Configuration Items (CI) from a list

jaz Dec 27, 2016 8:50 PM (in response to SusanJS)

Thanks Susan, I'm not sure if this is currently practical with our cloud based edition, as our SCCM server is on premise with various firewalls and security protection in place. It will be good to look into when I get time though.
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8. Re: Creating Configuration Items (CI) from a list

SusanJS Dec 30, 2016 2:57 PM (in response to jaz)

It is possible. We have HEAT Cloud and SCCM on-prem. I believe we setup a VPN tunnel for that and some other items.
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9. Re: Creating Configuration Items (CI) from a list

mauilady3 Jan 6, 2017 2:45 PM (in response to jaz)

After configuring your fields and setting up the data mapping, you should be able to run a batch upload of your computer list. If the data mapping is correct, all of the fields for each CI Computer should be populated accordingly. There shouldn't be a need to enter each manually.
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