1 Reply Latest reply on Jan 25, 2017 1:26 AM by AlasdairRobertson

    Schedule Entry Error

    covarrubiasa Rookie

      I am trying to create a schedule entry that will create an incident at a specific time. Everytime I run the workflow I get the following error message: " Object reference not set to an instance of an object." Anybody have any ideas how to get past this

        • 1. Re: Schedule Entry Error
          AlasdairRobertson ITSMMVPGroup

          Please provide the workflow and schedule setup and we can possibly help. 

          • Did the workflow fail or the scheduling of the job?
          • Can you see that a workflow instance was created?
          • If the workflow instance was created open up the instance record and you can see where the workflow is in its processing and if it generated an error.  Which type of block did it fail on?  What is the full error message.  What is the block configuration?


          These are just off the top of my head but will need a little more information to really help.