0 Replies Latest reply on Feb 2, 2017 6:39 AM by glory.makaringe

    how to Import Master Incident Package to cater for merging duplicate Incidents

    glory.makaringe Rookie

      how to Import Master Incident Package to cater for merging duplicate Incidents?

      AND

      how to Add a button named Create External Task on Email (Edit) form . Quick Action linked to create a new External Task record and copy the Subject, Body , and attachments to the External Task record?