2 Replies Latest reply on Feb 13, 2017 3:00 PM by vee

    Open Knowledge article after clicking "Create Knowledge" qa

    vee Apprentice

      Hi All,

       

      I'm using the out-of-the-box "Create Knowledge" qa from Incident:

      It works fine, it creates the article in the background and links it to the Incident. What I would like however is after it was clicked, for it to also open the newly created article in the Knowledge workspace so the Analyst can make edits. I have a feeling it'll be some kind of web UI command I need, however I'm not quite sure how to string it together. Any help?

       

      (Using HEAT 2016.2 - Cloud)

      Thanks heaps.