we read your question and would like to suggest the following:
Right now we are developing a solution to the same task you just described and would love to get in contact with you to help solve the issue.
Please feel free to send us a private message to get in contact and discuss the next steps.
We are looking forward to your response.
we realized an Interface between Service Now and HEAT using the email listener functionality. It is not as comfortable as using API but it works ok. We created a seperate Mailbox which is only used for this Integration. If an Incident is created in Service Now, we'll get notified and create an Incident on our site and vice versa. Updates are also shared this way.
It is an oldschool Interface but works for us
With the email integration interface, do you create the corresponding incidents automatically or manually at either side? Thanks.
they are created automaticaly. Also updates are shared automaticaly. If the ticket is resolved in HEAT, it will automaticaly resolve in Service Now.
2 of 2 people found this helpful
My name is Dan Davis with Dataseti, a HEAT partner company. We have 2 senior consultants on staff that, in addition to their extensive HEAT experience, are also very experienced with ServiceNow. Both of them have done several integrations between HEAT and ServiceNow. including what you are trying to achieve.
If you would be interested in our assistance, please contact me at firstname.lastname@example.org,