Has anyone in the community done any work on integrating Heat with ServiceNow?
The situation we have is we have two separate service desks, one using Heat and another using servicenow. We will be passing service calls between the desks but want each to have separate tickets but to share updates.
I am looking into if it is possible for heat to have an option in the work flow to raise a call in servicenow which is automatically linked to the open heat ticket. Once this is done I would then like updates in the service now ticket to be show in heat.
I'm sure this is possible using the APIs available in both but any guidance or assistance would be greatly appreciated.