3 Replies Latest reply on Sep 23, 2018 9:42 PM by vee

Allow manager to view staff requests?

wynnb Feb 17, 2017 12:46 PM

Is it possible, and allowed in the licensing, to allow a self-service user to see records other users have submitted? For example, showing a request in the my items list for the customer and alternate contact (Reported by).

1. Re: Allow manager to view staff requests?

florian1 Feb 19, 2017 3:16 AM (in response to wynnb)

Yes, it is allowed.
There's a how-to under the kb number 24242.
3 of 3 people found this helpful
Like Show 0 Likes(0)

Actions
2. Re: Allow manager to view staff requests?

SCummi1 Sep 21, 2018 6:54 AM (in response to florian1)

Where is this KB now? I can't find it. By searching. I found the following article about KBs moving but still could not find KB 24242:

Where is the HEAT KB
Like Show 1 Likes(1)

Actions
3. Re: Allow manager to view staff requests?

vee Sep 23, 2018 9:42 PM (in response to SCummi1)

You just search the forums for the number.
I feel your pain though, I'm still trying to figure my way around these forums, they feel awfully confusing sometimes.
When you search for an article number, the number won't appear in the results as it's only in the keywords section so it can be hard to know if you found what you're looking for.

I believe this is the article you need: How to show in Self Service Incidents/Service Requests that have been submitted for the User and also Reported by the User
Like Show 0 Likes(0)

Actions

Go to original post

Legend

Correct Answers - 20 points