We just posted a new "App" to the HEAT AppStore called "Ticket Sync Connector"
Reminder: The AppStore can be accessed via the HEAT support portal
The Ticket Sync Connector enables the Ivanti administrator to integrate the various defect trackers such as, VSTFS, JIRA, Mantis, etc. into Ivanti Service Management (former HEAT SM). Through the integration, the administrator can:
• Configure the defect trackers.
• Create an incident in Ivanti SM.
• Synchronize incidents as issues in the target defect trackers.
• Synchronize comments and attachments.
Hope you find this extremely useful and please provide us with some feedback through the AppStore.
This one is a bit technical and based on the customer might require some services to help get the connector framework configured, so we also posted an example connection configuration with Salesforce for your reference.