2 Replies Latest reply on Mar 9, 2017 3:43 PM by AlasdairRobertson

    How do I set a due date on an incident and get a reminder 24hrs prior to due date?

    phan10ms Apprentice

      I'm looking for a way to set a due date in the incident form and then have an email sent to a manager 24hrs prior to the due date if the assignment hasn't been completed.  Has anyone implemented a similar SLA feature to the incident module?  Please help.