Version: 2016.1.1 On-Premise Context: We are attempting to batch create CI's using a provided excel file. We have the job created to do the actual creation but it is contingent on a user placing the file in a network share.
Question: Can i prompt for an attachment on a form in Frs_ITFM_Transaction - Business Object? When Incident is saved, copy the attachment to a pre-defined folder for job processing?
Problem: I am happy to have the technicians manually copy the file to a specified location, but i would like to reduce as many points of failure as possible while maintaining an acceptable level of efficiency.