2 Replies Latest reply on Oct 30, 2017 12:33 PM by phan10ms

    Clear fields in Request

    Gazz Apprentice



      How do I go about clearing a previously selected option in a RO. Once selected if you then decide on another option it does not clear the previous selection. The only option is to cancel the request and start again.

        • 1. Re: Clear fields in Request
          AlasdairRobertson ITSMMVPGroup

          If the request is submitted then you can edit the request as the end user (enable the option in the RO settings) or as an analyst (unlock the SRP using a quick action).  You can give analysts quick actions to just update specific SRP's as well with prompt boxes if needed.


          Can yo give the example your trying the achieve?

          • 2. Re: Clear fields in Request
            phan10ms Apprentice

            I have a similar question.  I have designed a request offering with a checkbox that automatically populates the current user information upon checking the checkbox.  However, how do I make it so that if the user changes their mind on the checkbox during the form submission, it clears out all fields?