4 Replies Latest reply on May 2, 2017 9:59 AM by AlasdairRobertson

    Create surveys for other objects

    wynnb Apprentice

      Is it possible to create surveys for other objects, such as Release records? My users would like to have a survey sent to stakeholders of a Release Project two or three weeks after the Release is closed. Has anyone done this?

        • 1. Re: Create surveys for other objects
          AlasdairRobertson ITSMMVPGroup

          Yes you can run/send out surveys on any object and report in it using SSRS.  

           

          Although I have not done it I think it would be possible to link in the survey result objects in the same way incident has it, just remember that the core survey objects are not true HEAT objects so things like business rules will not run on them.  Try adding relationships exactly the same as in Incident to FRS)SurveyResults and FRS_SurveySession, they are linked on RecID to the parent object in your case Release.  In your survey email update the url that it calls and change the RecID for the Incident to the Release record.

           

          <a href="$(GetSurveyURL())&amp;survey_name=$(GetSurveyName(&quot;DefaultSurveyName&quot;))&amp;customer_id=$(GetApplicationId())&amp;ot=Incident&amp;oid=$(RecId)&amp;page_index=0">
          

           

          Change this bit to be release and make it the release record RecID

          ot=Incident&amp;oid=$(RecId)

           

          I think that should work.

          • 2. Re: Create surveys for other objects
            wynnb Apprentice

            Thank you Alasdair! I'll give that a go-

            • 3. Re: Create surveys for other objects
              wynnb Apprentice

              Follow-up question: can a survey for a single record go to multiple respondents? Put another way, can the survey process handle several responses to a single survey?

              • 4. Re: Create surveys for other objects
                AlasdairRobertson ITSMMVPGroup

                No it is one respondent per survey, once the survey is complete it cannot be edited, so the link can be sent to many recipients but only one set of responses would be captured per Survey.  

                 

                As far as I can tell you can only use a survey once against an object record but I have not played with this much.