6 Replies Latest reply on Aug 31, 2017 5:27 PM by MarkLarvo

    Display a prompt when selecting a customer

    yannick1 Apprentice

      Hi all,

       

      I have some users who have some special requirements (added a field called special requirements on Employee). When the analyst logs an incident for a customer who has special requirements, a prompt should display with these special requirements and the analyst can see them.

       

      I tried using a prompt on change of profile link but prompt are not supported in business rules.

       

      Has anyone been able to configure something similar?

       

      Thanks.