I am just testing/setting up the system and was thinking about which CIs to link with incidents/problems/changes.
Like an application uses clustered servers and all of these are linked to a service.
- config change in application --> only link Service
- Windows update --> link Service and Server(s)
Both because a user would make an incident with the Service (users do not know which servers belong to that application). And so I would see the last changes in the CI Tabs incidents/problems/changes.
How do you use the linked CIs?
Incident has a dropdown "Service" but it seems it is not linked --> does not show up in incident tab of CI
Any Idea to solve this?