1 Reply Latest reply on Oct 25, 2017 1:05 AM by nspeed

    Which CIs do you link (incidents/problems/changes)

    nspeed Apprentice

      I am just testing/setting up the system  and was thinking about which CIs to link with incidents/problems/changes.


      Like an application uses clustered servers and all of these are linked to a service.


      1. config change in application --> only link Service
      2. Windows update --> link Service and Server(s)
        Both because a user would make an incident with the Service (users do not know which servers belong to that application). And so I would see the last changes in the CI Tabs incidents/problems/changes.


      How do you use the linked CIs?


      Incident has a dropdown "Service" but it seems it is not linked --> does not show up in incident tab of CI
      Any Idea to solve this?