2 Replies Latest reply on Jun 6, 2017 6:41 PM by [email protected]

    Block offering from generating service request

    johan.henningsson@tetrapak.com Apprentice

      I would like to use the flexibility of the request offering, but want it to generate an incident instead of a service request. Generating the incident isn't a problem, but have anyone found a way of disabling the creation of a service request?

       

      Thanks,

      Johan Henningsson