1 Reply Latest reply on May 22, 2017 1:22 AM by nspeed

    CI link to services/Categories

    Gazz Apprentice

      I'm looking for some info on how to link CIs to services so the service desk staff can determine which services are down when for instance a server goes down. Our system is currently setup as:




      The actual service, as an example, would be Citrix not Enterprise Application Service. So how do I link this service and category to the server CI that run s Citrix?


      I'm hoping this is simple and not a case that we have set these up incorrectly.