I'm looking for some info on how to link CIs to services so the service desk staff can determine which services are down when for instance a server goes down. Our system is currently setup as:
The actual service, as an example, would be Citrix not Enterprise Application Service. So how do I link this service and category to the server CI that run s Citrix?
I'm hoping this is simple and not a case that we have set these up incorrectly.
I am testing myself but do you mean something like this?
outage Impact from Server --> Service
Retrieving data ...