I'm attempting to implement a feature in HEAT where we could keep track of computer inventory based on linking a device to an incident. What I would like to do is to input all serial numbers into HEAT and be able to link them to an incident when they're ready for deploy. Upon linking a device, this would effectively remove the device from the available inventory list. How would you guys suggest to approach this? Please help.
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The quickest way I can see would be:
- Add a Boolean field to your CI called like: "Assigned"
- Create a "Triggered Rule" for every time a CI gets linked to an Incident:
- And use the rule to check the "Assigned" field.
- Create a list constrained by the "Assigned" field (Show only the ones that are not true)
You can always create a new rule when "Un-linking" to remove the flag if you want.
hope this helps.