4 Replies Latest reply on Feb 26, 2019 4:40 AM by elizabethcombrink

    Progress Bar value and rendering

    keifer2008 Apprentice



      Is there any documentation that covers how the Progress Bar output (let's say the one in My Items) is calculated?


      I notice that each Service Req Status value has a Progress Bar value (0-15), but is this a straight mapping in relation to what is rendered? The progress bar appears to only have 5-6 states (no bars, and 1-5 bars).


      Do the values (0-15) include other states? Like different colors?


      I searched through the Knowledge Base and Admin Guide with no much luck.