When I looked in to this a while back the Survey objects are not true Service Manager Objects, it was not possible to run business rules or triggers against these. The classic example most customers were asking for was if a rates of <3 then generate an alert. It might be possible to do this using analytic metrics but I have not got round to playing with it.
If you need this functionality please raise it with support so the request can be added to the RM or a new RM raised.
Hello Alasdair and thanks for your feedback.
I opened an Incident with Ivanti Support where they confirmed that the way Surveys are implemented means that when they are completed by the user the results are loaded into the system directly by the Survey Module into the database. They do not pass through the normal processing so Business Rules are not triggered.
A feature request has already been logged for this functionality.