11 Replies Latest reply on Jun 8, 2017 9:32 AM by wernerbj

    Incident urgency default always "medium"

    Apprentice

      Hi,

       

      I have a very strange problem with the default value of the incident field "urgency". The urgency (and also the impact) is always initialized with the value "medium". I can't find any solution to change this.

      I tried to control this with an initialziation rule but it doesn't work. I can't find any another business rules which modifies the field urgency.

      FYI: I create a new incident out of the incident grid list by using the QA "new record".

       

      Are there any other ways to set the default value of impact and urgency?

       

      best regards

      Björn