11 Replies Latest reply on Jun 8, 2017 9:32 AM by wernerbj

    Incident urgency default always "medium"

    wernerbj Apprentice



      I have a very strange problem with the default value of the incident field "urgency". The urgency (and also the impact) is always initialized with the value "medium". I can't find any solution to change this.

      I tried to control this with an initialziation rule but it doesn't work. I can't find any another business rules which modifies the field urgency.

      FYI: I create a new incident out of the incident grid list by using the QA "new record".


      Are there any other ways to set the default value of impact and urgency?


      best regards