14 Replies Latest reply on May 23, 2018 1:50 PM by cw30755

    How to get notified of a new Journal Note

    Rookie

      Out of the box, there are no update notifications when a journal.notes is created, nor any indication on the dashboard or list view that the ticket contains a new note.  Aside from having to go into each ticket to check for journal notes entries, I am curious to know how you or your team knows when a journal note has been created in a ticket.  

       

      Thanks.