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    Roadmap, Future LANrev Features, Timeline of Releases??

    bsit Rookie

      It would be great to hear more from HEAT about the roadmap of LANrev and new versions/features etc. Maybe you have other plans and Absolute Manage is still dead?

       

      The Absolute Manage community had a lot of feature requests to improve LANrev in the past. But since two years, nothing really happened with Absolute Manage, except a few updates to support new OS X versions and Apple hardware.

       

      We need to know, if we have to test other products (like FileWave) to be prepared for the future. At the moment it is a very unhappy situation without any information from HEAT about the future of Absolute Manage/LANrev.

        • 1. Re: Roadmap, Future LANrev Features, Timeline of Releases??
          timwilliamsx Apprentice

          Thank you for posting, Phillip, and I apologize for the communication gap. It is no excuse, but we are still in the midst of the transition, with some assets still hosted by Absolute, others already migrated over here to HEAT.

           

          The good news is that the development, support, and sales teams you know are here at HEAT now, and HEAT is fully committed to continuing an aggressive development roadmap. We have a lot of things planned across all supported platforms in the coming year, beginning with a release in mid-January. (This release was delayed a bit due to re-branding requirements.)

           

          For others on here on the HEAT boards who may not be familiar with the history of LANrev (formerly Absolute Manage,) over the last 18 months, we've had seven releases of the software, with many new and improved features, both major and minor. Here are just a few highlights:

          • Samsung KNOX support
          • Remote Control for Samsung Android devices
          • Integration with Cisco ISE NAC (client and mobile)
          • BYOD self-enrollment for Mac and Windows Clients
          • Zero Day Support for iOS 8
          • Web-based user self-srvice Portal
          • Integrated FileVault management
          • App-V application reporting
          • Zero Day support for Windows 10
          • Configuration Profile Editor for OS X Profiles
          • Third Party Patch Management for Mac and Windows computers
          • Zero Day support for iOS 9 (first to market with support for multiple new management features)

           

          I'm sorry again that communication hasn't been great, and I really want to thank you for your patience and understanding as we get our teams and systems up and running here at HEAT!

          4 of 6 people found this helpful
          • 2. Re: Roadmap, Future LANrev Features, Timeline of Releases??
            juchtman Apprentice

            Putting off the deployment of 6.9.1 or 7.0 or what ever the hell your going to call it is not good news. 

             

             

            -Jeff

            • 3. Re: Roadmap, Future LANrev Features, Timeline of Releases??
              dherder Specialist

              Hi Jeff,

              We will definitely have a maintenance release before the end of 2015. More updates to come with Extended Release notes as they become available.

               

              regards,

              dave

              • 4. Re: Roadmap, Future LANrev Features, Timeline of Releases??
                juchtman Apprentice

                Thanks Dave,

                Appears I may have read to much into Tim Williams prior post.

                 

                -Jeff

                • 5. Re: Roadmap, Future LANrev Features, Timeline of Releases??
                  dherder Specialist

                  Hi Jeff,

                  We will be doing 2 releases, one of which will be in January, so Tim's original post is accurate. What has slightly changed is a new release prior to the January release that will address a few issues that we have observed with the Admin and Server. I will publish an Extended Release Note that describes the changes that will be included in this maintenance release.

                   

                  regards,

                  dave

                  3 of 3 people found this helpful
                  • 6. Re: Roadmap, Future LANrev Features, Timeline of Releases??
                    wildfrog Rookie

                    Tim,

                    Thanks for the update. That's great and everything and it speaks to where LANrev has been. But so far, I haven't seen any communication as to where the product is going. What problems will be fixed? What functionality and enhancements will be added/improved? etc. Perhaps I'm just impatient, but at day 60+ after acquisition, I'm surprised we haven't heard anything regarding details of future plans for LANrev.

                     

                    I realize that with only 125 or so licenses, I’m among the smallest of small fries. And I love the product. But my licenses are due for renewal in May and at some point before then, I’ll have to take a long hard look at whether the platform continues to make sense for my business. When can LANrev customers expect to hear about HEAT’s vision for the product?

                     

                    Mike Castaldi

                    Wild Frog Consulting

                    2 of 2 people found this helpful
                    • 7. Re: Roadmap, Future LANrev Features, Timeline of Releases??
                      timwilliamsx Apprentice

                      Hi Mike-

                       

                      The development team for LANrev came over to HEAT with the product, and continues to develop it on the same timeline, release cadence, and long-term vision we’ve pursued for eleven years now: a single solution to manage all your computers and mobile devices.

                       

                      Our releases have always been, and will continue to be, about four times per year, and we remain committed to our unique, multi-platform, multi-device approach to endpoint management.

                       

                      In addition to this individual product vision, we’re excited that LANrev is part of HEAT Software, where the broader Unified Endpoint Management vision includes the integration of industry-leading endpoint security tools.

                       

                      We just made Version 6.9.2 available today, and another release (including full rebranding of the product) is planned for next month. This is a little more frequent release schedule than is typical, but all of the updates are important.

                       

                      Tim

                      3 of 3 people found this helpful
                      • 8. Re: Roadmap, Future LANrev Features, Timeline of Releases??
                        wildfrog Rookie

                        Tim,

                        I appreciate the dialog, and I apologize if I sound abrupt, but you really didn't answer my question. When can we expect to be apprised of what feature enhancements are planned for the product? i.e. when will self service actually be easily accessible to end users and not look like a remnant from OS X v10.3? When will LANrev be able to send me alerts when machines meet certain threshholds/triggers? When will I be able to have packages install on next logout? Because quite frankly, if this sort of functionality isn't forthcoming - even with a time frame as loose as "eventually" - I'll have to reconsider my options.

                         

                        Given that Absolute's commitment to the product seemed half-hearted at best, platitudes don't encourage patience or optimism.

                         

                        Mike

                        1 of 1 people found this helpful
                        • 9. Re: Roadmap, Future LANrev Features, Timeline of Releases??
                          sgillaspy Apprentice

                          Hi Mike-

                           

                          I achieve some of the items you are asking for with Absolute Manage now.  While Heat is working on adding features, I thought you might like to know about how I get these similar controls:

                           

                          -For 'sending alerts when machines meet certain threshholds/triggers', you can build Smart Folders to scan for almost any criteria you can think of.  I have folders that scan dynamically for "missing Office 2011 latest patch", "No AD Join", "Missing Identity Finder", "Low HD Space < 25%", etc.  I have about 100 of these looking for almost every criteria and they are quick to define and save.  Just export your Categories to move these to a second Admin console, which is also quick.

                           

                          -For 'package install on next logout', just set your packages to install when there is "No User Is Logged In" in the Installation Options tab of your packages' settings in the Server Center.  I use this mode almost exclusively due to the fact that installs almost always run better when there is no logged in user.  Any "state change" like log out or restart will trigger the check and begin install.  Note that unfortunately the default is the opposite and is set to "Install when:  A User is Logged In" - I recommend almost always changing that to the "No User is Logged In" option (Exceptions that I know of are Adobe Acrobat Reader and Air).  The AM system will automatically wait until the current user is finished and logs out or it will wait for when the next force reboot occurs to, for example, an "abandoned" workstation, which is a common occurrence in labs.

                           

                          I manage 500 Macs this way and have had little trouble with this approach (180,000 packages pushed total at last count over the last 8 years).

                           

                          Good luck

                          • 10. Re: Roadmap, Future LANrev Features, Timeline of Releases??
                            wildfrog Rookie

                            Sean. . .thanks for the feedback.  Comments. . .

                             

                            - I'm already using smart groups for many of the things that you mention. And that gets me the information, but it doesn't make it easily actionable. By that I mean the only way I know a machine has a problem is to go into AM Admin, and look through each of those smart groups for new machines that meet that criteria, and then manually create any support tickets required to initiate remediation of the problem. That doesn't fit my business very well. As a result, I spend $200/month for separate monitoring functionality. Basically, AM provides me the knowledge but doesn't do anything to help me turn it into action. By providing alerts/e-mail notification, I can go some steps toward automating remediation of the problems.

                             

                            - I've found that when I set packages to install when no user is logged in, the following happens. . .AM tries to deploy the package, finds that a user is logged in - so the criteria is not met - and then never comes back to try again when the user does log out. Thus, the package never gets installed. Perhaps I'm doing something incorrectly, but this is what I've found so far.

                             

                            Mike

                            • 11. Re: Roadmap, Future LANrev Features, Timeline of Releases??
                              patgmac1 Expert

                               

                               

                              - I've found that when I set packages to install when no user is logged in, the following happens. . .AM tries to deploy the package, finds that a user is logged in - so the criteria is not met - and then never comes back to try again when the user does log out. Thus, the package never gets installed. Perhaps I'm doing something incorrectly, but this is what I've found so far.

                               

                              This is true when using the "install software packages" command. What sgillaspy is referring to is having a package assigned to a computer group in Server Center. That is generally the best way to deploy/assign software unless it's just one-off's.

                              2 of 2 people found this helpful
                              • 12. Re: Roadmap, Future LANrev Features, Timeline of Releases??
                                wildfrog Rookie

                                Thanks Pat. That was really helpful. I'll do more testing using that and see what happens.

                                • 13. Re: Roadmap, Future LANrev Features, Timeline of Releases??
                                  sgillaspy Apprentice

                                  Thanks Pat, and sorry Mike...yes I left out that I am using Computer Groups in the Server Center to obtain those behaviors.  I've found that AM is quite quick to detect any state change and reattempt the install if you use the Computer Group assignments for distribution.

                                  • 14. Re: Roadmap, Future LANrev Features, Timeline of Releases??
                                    patgmac1 Expert

                                    Though I would say the install software packages command "should" queue the install if there is currently a user logged out IMHO. We should probably file a bug/feature request for this. dherder

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