1 Reply Latest reply on Jul 11, 2017 3:38 AM by Senta

    Linking Problem Management to Incident

    Rookie

      Good Morning

       

      I have a Problem Management process where it looks are problems we have in our business and raise proposals on how to fix them. When the problem is under investigation status, I want to add a "Action Instance" of Add Incident which will them link into the Incident Management Process I have.

       

      Every time I add this "Action Status" instead of creating a new incident, it searches for one? I know im probably being stupid and it is a easy answer but if anyone could help me that would be fantastic.

       

      I have attached a screenshot of what I want it to look like but as I said it doesn't work at the moment