for a given incident the service desk analyst may decide that the resolution would best be handled by a corresponding service request. Has anyone succeeded in implementing this requirement.
I tried to use an UI Action for this (scope: ObjectWorkspace, command: NewObject, data: 'ObjectType':'ServiceReq#'); this almost works, but when I save the service request the error is: 'Cannot save while action or save is pending' (???).
I tried the same action, adding some field values (like Subject or ProfileLink_RecID or OwnerTeam) and receive some different behavior: Business object could not be saved due to: NULL value not allowed in 'SrvReqTmplLink_RecID'.
I know, there are a few suggestions in the knowledge base, but I couldn't get any of them to work.
Why can't I create a service request out of an incident in the same way as I can do with a task, or even a change.