2 Replies Latest reply on Jul 11, 2017 4:49 AM by Afzal.patel

    Error on Production 2017.1 Attribute Type _Description Not Found

    Afzal.patel Apprentice

      We upgraded to 2017.1 end of last week and have received quite a few strange errors, a number of end users have received the above error on self-service on when clicking on an option to search for their tickets, and some receive that straight away.

      Will be logged with support very shortly but hopefully someone can advise sooner.

       

      Thanks

       

      Afzal Patel

        • 1. Re: Error on Production 2017.1 Attribute Type _Description Not Found
          Senta SupportEmployee

          Hello Afzal,

           

          the support case is the correct option.

          It is to assume that the query used for this contains attributes or criteria's no longer existing (or moved) after upgrading.

           

          Which, or if some other issue, will be investigated within the case.

           

          Regards

          Ivanti Support

          • 2. Re: Error on Production 2017.1 Attribute Type _Description Not Found
            Afzal.patel Apprentice

            We introduced a signature attribute where staff can insert along with an IT logo.  The attribute was inserted as a field on reminders/notifications when communicating with the customer to make messages more personalised.

            Since upgrading to 2017.1 we noticed this error, removing the image from staff's signatures seemed to resolve this issue.

             

            We have now come across this issue again for which we have logged a support call, on this occasion, it is not signature related, I suspect it is to do with images as the ticket description has lots of text with broken images.  However, there is no workaround and we can't close off the ticket.