My name Hermando from Jakarta.
I need to create resolve action from problem management that will automatic resolve all incident that link to the problem.
I tried propagate action to child but this only work with child problem.
any suggestion/idea how to create this
Process : simple problem, and rich incident
This could be possible by amending the incident process that has a precondition that looks at the status of the Problem. If its closed then automatically resolve.
Hope this helps.
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