1 Reply Latest reply on Jun 25, 2009 3:42 AM by MPATEL

    Resolve action from problem that will automatic resolve incident

    Rookie

      Hi all,

       

      My name Hermando from Jakarta.

      I need to create resolve action from problem management that will automatic resolve all incident that link to the problem.

      I tried propagate action to child but this only work with child problem.

      any suggestion/idea how to create this

      Thanks

       

      FYI

      Process : simple problem, and rich incident

      LDSD 7.26

       

      Best regards

       

      Hermando