2 Replies Latest reply on Mar 31, 2009 6:52 AM by tbynum

    Cannot Update Virus Definitions

    Rookie

      i am having serious problems updating the Virus Definitions.  I logged a ticket earlier and while the update was trying to run (after someone did some magic on LANDesk Support's end due to something not being updated after our licensing was renewed) and got off the phone while the update was running due to the time it was taking, but then the update failed about 30 minutes into it or so.....

       

      when running UpdateVirusDefinitions.exe from the command line at the very end i get something like this:

      Verifying access to site US West Coast (https://patch.landesk.com)

      Verification complete

      Processing LANDesk Antivirus Updates

      Checking for updates...

      Updating virus definitions

      UpdateVirusDefinitions.exe returned an error code: -4 (0xFFFFFFFC)

      Completed updating definitions

       

      not good, eh?

       

      Then when i run it from the console i get this:

      Download succeeded

      base160c.avc

      Error: InternetReadFile failed.  Error: 183

      Source: http://downloads-us2l.kaspersky-labs.com/kavset.xml

      Error 0x8000070b getting file information for http://downloads-us2l.kaspersky-labs.com/bases/av/avc/i386/kavset.xml

      Retrying...

      Error 0x8000070b getting file information for http://downloads-us2l.kaspersky-labs.com/bases/av/avc/i386/kavset.xml

      Retrying...

      Error 0x8000070b getting file information for http://downloads-us2l.kaspersky-labs.com/bases/av/avc/i386/kavset.xml

      Failed to get files from any specified URL(s).

       

      we are not using a proxy, so that's out.

       

      i've removed (renamed) the Bases directory in the hopes that it would rebuild everything, it has not.

       

      i'm pretty desperate to get this fixed, but i don't have a clue what else to try, and phone support is not an option again until in the morning (which i was unaware of at the time the call was placed........)

       

      is there any way to debug what in the world is going on, i need my definitions updated, and stat.

       

      apologies if i sound a bit desperate, but i am.  :(

      -=tim