This problem is caused when the incoming email starts with a line brea. You should find that if you delete the leading box and save the rest of them will show up properly. This problem is scheduled to be addressed in version 7.3.
Lara, Many thanks for your speedy response.
Any news if this should be fixed I am runnning 7.7 and all inbound mail loses all formatting and looks terrble when viewed in the system. I need a fix for this please.
We are also using LDSD 7.7.3 and are facing the same issues.
It seems this occurs with plain text emails only?
HTML Mails work fine.
The process description field is set up as HTML String(-1) field