1 Reply Latest reply on Apr 4, 2016 4:08 AM by Frank.Scholer

    Problem 2015.2.2

    schurl85 Apprentice
      Hi,

      ich hatte zuerst nur auf 2015.2.1 upgedated, aber da hier im Forum und von HEAT (Issue and Resolution #21432) empfohlen ist gleich 2015.2.2, habe ich dieses Update auch eingespielt.

      Leider haben wir hier jetzt Probleme Policies zu aktualisieren bzw. Policies Geräten zuzuordnen.

      Wenn ich z.B. eine Policy aktualisieren will, bleibt es eine ganze Zeit lang hängen und ich bekommen folgende Fehler:

      DSMC Log:
      13:18:15.608 1   BlsAdminLib: > Action 'UpdatePolicy( , SwPolicy, crit: 1 )' started
      13:19:46.557 2    BlsAdminLib.dll: WinHttpReceiveResponse returned: 12002
      13:19:46.558 0    BlsAdminLib.dll: F
      Das Zeitlimit für den Vorgang wurde erreicht. (0x00002ee2)
      13:19:46.559 0    BlsAdminLib.dll: F
      Der Status des Handles entspricht nicht dem angeforderten Vorgang. (0x00002ef3)
      13:19:46.560 2    BlsAdminLib.dll: Request failed adding MP with ID [66124] to the list of failed servers
      13:19:46.562 2    ICDBHlp.dll: The initialization of the selected list from the icdb failed, do fallback and gathering all BLS
      13:19:46.563 0    BlsAdminLib.dll: Last request failed, new url couldn't be calculated
      13:19:49.372 2    BlsAdminLib.dll: SoapError from Server: Error #606: Unbekannter SOAP-Fehler
      13:19:49.373 1    BlsAdminLib: > Action 'UpdatePolicy( , SwPolicy, crit: 1 )' failed (Action took 93766 ms.)



      BLS Log:
      2016-03-29 13:19:20,384 [51] WARN  Enteo.BlServer.ClientManagement - Timeout expired.  The timeout period elapsed prior to completion of the operation or the server is not responding.(
      Command : SELECT TARGETOBJECTID,POLICYID FROM dbo.CMSY_POLICYTARGETS WHERE TARGETSCHEMATAG NOT IN ('Computer','User')  ORDER BY TARGETOBJECTID

      ) (SQL Error Code: -2)
      2016-03-29 13:19:20,469 [198] INFO  Enteo.BlServer.Summary - 10.152.18.170 Anonymous en 35849ms NI 7.3.0.3181 Sync [ServiceInstaller] (Computer 31264, User 26722, 27 Changes, 534 Revs)
      2016-03-29 13:19:20,470 [198] WARN  Enteo.BlServer.ClientManagement - Timeout expired.  The timeout period elapsed prior to completion of the operation or the server is not responding.(
      Command : SELECT T0.JobTrigger AS T0_0,T1.AllowOfflineRepair AS T1_0,T2.IsOptional AS T2_0,T2.ParentPolicyId AS T2_1,POL.*,T3.POLICYID AS T3_0,T3.TARGETOBJECTID AS T3_1,T3.TARGETSCHEMATAG AS T3_2,T4.VALUE AS T4_0 FROM dbo.CMSY_POLICY POL INNER JOIN dbo.CMSY_POLICYTARGETS AS POM ON(POM.POLICYID=POL.POLICYID) LEFT OUTER JOIN dbo.CMPO_JOBPOLICY AS T0 ON(T0.POLICYID=POL.POLICYID) LEFT OUTER JOIN dbo.CMPO_SWPOLICY AS T1 ON(T1.POLICYID=POL.POLICYID) LEFT OUTER JOIN dbo.CMPO_SWSETCOMPONENTPOLICY AS T2 ON(T2.POLICYID=POL.POLICYID) LEFT OUTER JOIN dbo.CMSY_POLICYTARGETS AS T3 ON(T3.POLICYID=POL.POLICYID) LEFT OUTER JOIN dbo.CMCO_POLICY_RESTRICTION AS T4 ON(T4.REFERENCEDID=POL.POLICYID) WHERE (POL.ISDELETED IS NULL) AND (POL.ISUSERPOLICY=@ISUSERPOLICY) AND POM.TARGETOBJECTID IN (31264)
      -- *ParameterName: (ISUSERPOLICY)  *DBType: Int16)  *Value: 0)

      ) (SQL Error Code: -2)
      2016-03-29 13:19:24,323 [550] INFO  Enteo.BlServer.Summary - 10.152.18.37 Anonymous en 35722ms NI 7.3.0.3181 Sync [ServiceInstaller] (Computer 41926, User 26722, 1 Changes, 523 Revs)
      2016-03-29 13:19:24,323 [550] WARN  Enteo.BlServer.ClientManagement - Timeout expired.  The timeout period elapsed prior to completion of the operation or the server is not responding.(
      Command : SELECT T0.JobTrigger AS T0_0,T1.AllowOfflineRepair AS T1_0,T2.IsOptional AS T2_0,T2.ParentPolicyId AS T2_1,POL.*,T3.POLICYID AS T3_0,T3.TARGETOBJECTID AS T3_1,T3.TARGETSCHEMATAG AS T3_2,T4.VALUE AS T4_0 FROM dbo.CMSY_POLICY POL INNER JOIN dbo.CMSY_POLICYTARGETS AS POM ON(POM.POLICYID=POL.POLICYID) LEFT OUTER JOIN dbo.CMPO_JOBPOLICY AS T0 ON(T0.POLICYID=POL.POLICYID) LEFT OUTER JOIN dbo.CMPO_SWPOLICY AS T1 ON(T1.POLICYID=POL.POLICYID) LEFT OUTER JOIN dbo.CMPO_SWSETCOMPONENTPOLICY AS T2 ON(T2.POLICYID=POL.POLICYID) LEFT OUTER JOIN dbo.CMSY_POLICYTARGETS AS T3 ON(T3.POLICYID=POL.POLICYID) LEFT OUTER JOIN dbo.CMCO_POLICY_RESTRICTION AS T4 ON(T4.REFERENCEDID=POL.POLICYID) WHERE (POL.ISDELETED IS NULL) AND (POL.ISUSERPOLICY=@ISUSERPOLICY) AND POM.TARGETOBJECTID IN (41926)
      -- *ParameterName: (ISUSERPOLICY)  *DBType: Int16)  *Value: 0)

      ) (SQL Error Code: -2)
      2016-03-29 13:19:58,987 [198] INFO  Enteo.BlServer.Summary - 10.152.18.69 Anonymous en 35163ms NI 7.3.0.3181 Sync [AutoInstaller] (Computer 39831, User 26253, 2 Changes, 533 Revs)
      2016-03-29 13:19:58,987 [198] WARN  Enteo.BlServer.ClientManagement - Timeout expired.  The timeout period elapsed prior to completion of the operation or the server is not responding.(
      Command : SELECT TARGETOBJECTID,POLICYID FROM dbo.CMSY_POLICYTARGETS WHERE TARGETSCHEMATAG NOT IN ('Computer','User')  ORDER BY TARGETOBJECTID

      ) (SQL Error Code: -2)
      2016-03-29 13:20:10,700 [142] INFO  Enteo.BlServer.ClientManagement.QualityOfService - Couldn't get slot for QoS-Level Polling



      wenn ich den ersten select direkt in der Datebank im SQL Studio mache, bekomm ich sofort das Ergebnis.

      Muss dazusagen, dass das Problem mit 2015.2.1 nicht vorhanden war.


      Leider braucht der Support ewig bis vielleicht mal eine Antwort kommt. Ticket ist schon seit letzter Woche Dienstag mit High offen, leider bis jetzt noch nicht mal irgendeine Reaktion.

      Georg
        • 1. Re: Problem 2015.2.2
          Frank.Scholer Master
          Hallo Georg,

          ich kann dir leider zu dem akuten Problem nichts konkretes sagen, aber als Tipp: ruf beim Support an (+49 711 340190 - 5048), weil ansonsten kann es sehr lange dauern, bis eine Reaktion kommt (bzw. wenn überhaupt).

          Grüße Frank