1 of 1 people found this helpful
In Administration change the escalations to activate at a Status Type (not Status) of "Start, Other" and this should do the trick.
Wow, thats even quicker than ringing support. Thanks, I'll test and let you know
hehe its the habit of having all new posts emailed to me and occasionally I see them as they come in, think "I know that!" and its very hard NOT to jump in