I'm trying to set up an action which when used is pre-filled with some data from the current incident assignment. In particular I'd like to have an action called (say) Allocate which pops up a window rather like the assignment window, but which has the group attribute pre-filled with the group the incident is currently assigned to. The person then just selects the person in that group.
No problem I thought - a quick copysettings entry to copy from latest assignment/group to the group attribute on this new action window. Set both copy related properties on the group attribute for the new action and away we go. However ... while other copysetting rules work fine, this one doesn't. With cleartarget set to true, the group box on the window is cleared out even when you try and set it to something manually (which is interesting and shows something is happening)
Now it occurs to me that this is the first time I've tried a copy settings for something other than the main process window, so am I being too clever by half here? Also the usual way of getting this to work is to set the source attribute property as copy related and here that isn't on the new action window and cannot be added.
Using Christians 'How to get current assignment on the incident window' note I can display the current assignment group and user on the incident window, but despite all my attempts as copy to and copy settings, I've not managed to get this value back into the action window.
Has anyone done anything like this?