Do you use static IP Addresses? If so, this is a difficult scenario for AMT to handle, and we can look at some options.
Thanks for the response. I should have specified. We are using DHCP.
I'm glad to hear you aren't using static IPs. I found some documentation on it, and it's not fun or easy to make work correctly. [-8
Can you check if the device IDs are the same for both listed devices? That information should be in their inventory. Also, can you tell me what duplicate device ID settings you have set up? That's under Configure -> Service then to the inventory tab.
Duplicate device settings. Remove duplicate when: Both device names and MAC address match. Restore old Device IDs is checked.
The device ID is interesting. In the Windows XP Workstation inventory it has a normal Device ID. In the Intel AMT PC the Device ID is set to AGENTLESS.
AMT GUIDs match...
Did you provision AMT before installing the LANDesk agent? That is pretty common if you are doing 0 touch configuration, or if you do AMT provisioning immediately upon receiving a new device.
If you change it from both to each one individually that should allow the maintenance to clean it up. This should only be a problem if you use any type of VPN software that's going to give out the same MAC address to multiple clients. If that's the case you can change it to only device name, which should only be a problem if you have multiple sites that use the same name.
If you have a pretty standard environment there should be no problem making that change and it should resolve this problem. From the screenshot I could see that the device name is the same. That means that for the device to stick around the MAC Address is probably different. Can you verify that?
The device name is unique so it shouldn't be an issue. I set the Duplicate Devices to remove when duplicate device names match as the M/B commonly gets swapped when our machines get serviced. I will post results. Thanks for your help thus far!
One more question... would this be causing managed devices to show up in the Unmanged Device Discovery from XDD scans?
UDD works solely off MAC Address. Are the Mac Addresses listed as being different?
If something in your current column set has TWO of something, you will get a second record regardless of other settings.
For example, if you show hard-drive-space in your column set, you will get duplicate records for folks with two hard drives or a thumb drive (any physical drive map)...
Hope that helps!
My guess is that something in your column set is duplicated only on AMT systems. If you sort you can go column-by-column until you find data that isn't identical.