I migrated to my DEV environment for the Xtraction product. From version 15.1 to 2017.1.
Everything work well without any errors.
Now when I look at the dashboards, I realize that the information written with a "French" character is not displayed in the 2017.1 version.
Example if I take "group" component and choose "Assignee", when an assignment has a francophone accent in its name, Xtraction does not display it. Even worse, if I click on his name to see the list of tickets "views records", Xtraction returns nothing. If I take an "assignee" who does not have a francophone accent in his name, Xtraction returns the list of tickets.
Did I forget something to do so that Xtraction returns the right items to me?
Example: Xtraction displays Rmy Jobin in place of Rémy Jobin
We use Xtraction connector for CA Service Desk 12.9 and CA Service Catalog in french version