Would anyone have clues as to how tickets can be locked so that only the current owner can mark them as "resolved" or "fulfilled" etc?
We have an issue where members of teams are closing tickets while other people are already working on them.
Another way to help with this problem would be to force a minimum character count to at least 20 or 30 characters so that proper resolution notes have to be left, explaining why the ticket was commandeered..
Any ideas on how to improve this scenario?
Thanks in advance!